| Do you want to leave the office knowing your staff | | | | 1. Be clear on the goals of your business. Before you |
| will work to your standards - even when you are not | | | | set targets for others, you need to know the big |
| there? Sick of having to redo work because it | | | | picture. What is your business trying to achieve this |
| doesn't meet the required standards? Want to meet | | | | year? |
| your business goals? | | | | 2. Make sure you hire right! Attitude is key. Make |
| This article has 5 tips to help you get there! | | | | sure the person you hire is motivated, eager to |
| Did you know that lots of staff have no idea what | | | | please and achievement focussed.You can find this |
| they should be doing? They think they know, but the | | | | out by asking behavioral questions and reference |
| reality is often quite different. | | | | checking to find out the information you need to |
| If you team aren't 100% sure about what the | | | | make the best hiring decisions. A structured interview |
| standards are in your business, then they could be | | | | allows you to compare candidates objectively, gather |
| costing you a lot of money. | | | | the information you need, and to justify your |
| Imagine how much time and money they could be | | | | decisions if you need to. Go to [ for more |
| wasting. Just because they were focused on the | | | | information. |
| wrong task. | | | | 3. Set clear guidelines and KPI's. The more clarity your |
| It is also really frustrating. We know what we expect | | | | team has around their goals, the more they will be |
| from our team but it is so disappointing when they | | | | able to achieve them. |
| don't meet our expectations. | | | | 4. Get buy in from your team. If your team aren't on |
| There is a good solution to this common problem. By | | | | board with your KPI's, then they won't work. |
| creating performance standards (also known as Key | | | | Introducing KPIs is a change and it is important that |
| Performance Indicators or KPIs, Key Result Areas or | | | | you plan carefully and include your team early on in |
| KRAs), you can gain control back over your team | | | | the development of your KPIs to get maximum |
| and business results. | | | | team acceptance. |
| There are some quick and easy things you can do | | | | 5. Give constructive and positive feedback frequently, |
| right now and this guide tells you how to do them. | | | | quickly and sincerely. You need to do this in the right |
| Some quick tips for you are: | | | | way for it to have impact. |